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  • Guest Service Representative

    Red Roof Inn in Winchester, VA looking to hire a Full-time or Part-time Guest Service Representative (GSR). Hotel/Guest Service Experience Preferred.

    Position Description:
    The GSR is responsible for posting and balancing charges and settlements for each room, and maintaining files. This is a front desk staff position, responsible for welcoming guests and making sure that their experience is pleasant and memorable. Includes check-in, check-out, reservations assistance, guest assistance, telephone operating, cash handling, and anything else that may arise at a hotel front desk.

    Hours would be as follows:

    Morning shift 7am - 3pm / Day shift 3pm - 11pm

    Requirements, Skills, & Responsibilities:

    • Requires ability to stand for long periods of time; walking to a significant degree.
    • Must be able to work weekends & most holidays, a minimum of 2-4 days a week.
    • Must have ability to communicate both orally and in writing to guests and members of the staff.
    • Requires familiarity with applicable franchise front desk standards and procedures - on-site training will be provided.
    • Must possess knowledge of hotel interdepartmental relationships, as well as all operations pertaining to front desk - on-site training will be provided.
    • Must possess excellent public relations skills and ability to handle/resolve guest complaints.
    • Must be able to multitask, stay focused, and work well under pressure.
    • Must have the ability to provide exceptional customer service with a smile; you should enjoy dealing with and talking to people, and delivering great service.
    • Must have excellent oral communication skills both in person and over the phone.
    • The ideal candidate must have excellent proficiency of computer systems, problem solving and customer service
    • Professional dress and appearance is mandatory, as is reliable transport and punctuality. Uniform shirts will be provided.

    High school graduate or equivalent. Previous hotel front office experience preferred; however, ability gained through related employment (sales, resort, marketing), or on-the-job training may substitute for actual front office experience.

    This Hotel is an equal opportunity employer & drug-free workplace, and requires an in-person interview and pre-employment background check.

    Please email resume or call for an interview. Must fill application and interview in person.

    Job Types: Full-time, Part-time

    Pay: $9.50 - $13.00 per hour

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